Introduction
Welcome to Spark Gaza’s website. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our site.
These Terms and Conditions govern your use of the Spark Gaza website, including any content, features, and services offered. Spark Gaza reserves the right to update these terms at any time, and it is your responsibility to review them periodically.
Use of the Website
- Acceptable Use: You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use and enjoyment of the site.
- Prohibited Activities: You may not use the website to transmit any harmful, defamatory, obscene, or otherwise unlawful material. Any unauthorized attempts to breach the security of the website or use automated tools (bots, spiders, etc.) to access the site are strictly prohibited.
- Intellectual Property: All content on this website, including text, images, graphics, videos, and trademarks, is the intellectual property of Spark Gaza or its content providers. Unauthorized copying, reproduction, distribution, or commercial exploitation of the content is strictly prohibited.
User Accounts
- Account Creation: To access certain features of the site, you may be required to create an account. You are responsible for ensuring the accuracy of your account details and for safeguarding your login information.
- Account Security: You are responsible for all activities that occur under your account. If you suspect any unauthorized access to your account, please notify Spark Gaza immediately.
- Account Termination: Spark Gaza reserves the right to suspend or terminate user accounts at its discretion, especially in cases of misuse or violation of these Terms and Conditions.
Donations and Payments
Spark Gaza is committed to transparency and accountability in all our operations, including the management of donations. We value every contribution made by our supporters and ensure that donations are utilized to achieve the greatest possible impact for the communities we serve. This Donation Refund Policy outlines the conditions under which a refund may be issued and the process for requesting one.
Donations Are Non-Refundable
As a general principle, all donations made to Spark Gaza are non-refundable. Donations are put to work immediately to fund educational programs, digital transformation initiatives, youth leadership, and cultural preservation projects. However, we recognize that exceptional circumstances may arise where a refund may be warranted.
Eligibility for Refunds
Spark Gaza may consider a refund under the following specific conditions:
- Duplicate Donation: If you accidentally make a duplicate payment, we will refund the duplicate amount upon request.
- Incorrect Donation Amount: If you mistakenly enter an incorrect amount while donating, you may request a refund of the excess portion.
- Technical Error: If a technical issue on our website or payment gateway results in an incorrect payment, we will investigate and provide a refund where applicable.
Requesting a Refund
If you believe you are entitled to a refund based on the conditions outlined above, please follow these steps:
- Contact Us: Submit your refund request by sending an email to in**@sp*******.org with the subject line “Donation Refund Request.”
- Provide Details: Include the following information in your email:
- Full name
- Date of donation
- Donation amount
- Transaction ID or receipt number
- Reason for the refund request
- Response Time: Our team will review your request and respond within 10 business days. If approved, the refund will be processed via the original payment method used to make the donation.
Refund Processing
Once your refund request is approved, Spark Gaza will initiate the refund process. Refunds are typically processed within 10 to 15 business days, but the time it takes to reflect in your bank account or payment method may vary depending on the payment provider.
Non-Eligible Refund Scenarios
Spark Gaza will not process refunds under the following circumstances:
- Change of Heart: If you change your mind after donating, we cannot provide a refund.
- Used Funds: If the funds have already been allocated to a program or initiative, they cannot be returned.
- Anonymous Donations: We may not be able to issue refunds for anonymous donations due to a lack of identifiable information.
Links to Third-Party Websites
Our website may contain links to third-party websites for your convenience. Spark Gaza does not control or endorse these third-party websites and is not responsible for their content or privacy practices. We encourage you to read the privacy policies and terms of use for any external sites you visit.
Limitation of Liability
- Website Availability: Spark Gaza strives to ensure that the website is available 24/7, but we do not guarantee uninterrupted access to the site. We reserve the right to suspend or restrict access for maintenance, upgrades, or technical issues.
- Content Accuracy: While we make every effort to provide accurate information, Spark Gaza does not guarantee the completeness, accuracy, or reliability of content on this website. You acknowledge that the content may contain errors or omissions.
- Exclusion of Liability: Spark Gaza, its affiliates, and its employees will not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or inability to use the website.
Indemnification
You agree to indemnify, defend, and hold Spark Gaza, its employees, partners, and affiliates harmless from any claims, liabilities, damages, or expenses resulting from your breach of these Terms and Conditions or misuse of the website.
Privacy Policy
Your use of the Spark Gaza website is also governed by our Privacy Policy, which outlines how we collect, store, and protect your personal information. By using this website, you consent to the terms of our Privacy Policy.
Termination
Spark Gaza may terminate or suspend your access to the website without prior notice if you breach these Terms and Conditions or if required to do so by law. Upon termination, your right to use the site ceases immediately.
Governing Law
These Terms and Conditions are governed by the laws of Palestine. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in West Bank.
Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. It is your responsibility to review the terms periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
- Email: in**@sp*******.org
- Phone: +970-8-1234567
- Address: Spark Gaza, Gaza City, Palestine
This document was last updated on 19/12/2024.
